Should you need to cancel your order for any reason, please contact one of our travel specialists. When submitting such a request via email, please include the name on your order along with the intended pickup date and location. Once your request has been reviewed, a member of our support team will confirm the cancellation. Please note that you cannot cancel a shipment that is already in transit.
If you cancel at least 48 hours before your scheduled pickup date, there's no cancellation fee and you'll receive a full refund to the payment method used to place the order. Please allow 3-5 business days for the refund to reflect in your account.
Cancellations within 48 hours of your scheduled pickup date may be subject to a $10.00 cancellation fee.
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