Collecting travel documents

Shipping overseas can be a difficult task for the average traveler. But when you enlist Ship & Play to handle your country-to-country shipment, you're sure to be in safe hands. Our international support team is well-versed in global shipping policies, including country-specific operating procedures and customs regulations.

International shipments are subject to customs screening, meaning customs agents will review not only your physical shipment, but the accompanying documentation, too. That said, our international team will ensure all of the proper paperwork is submitted to the appropriate parties. Some international shipments will require the collection of particular travel documents (passport, flight itinerary, etc.) necessary for a seamless transition through customs. Upon placement of your order, our international team will notify you if any documents are required for your order and, if so, what is needed. These items will be submitted directly to our international team who will handle any communication with customs to clear your shipment.

If your shipment does experience a delay in customs, we will swiftly communicate with you and the clearance teams to resolve any issues or concerns.

For more information on international shipping, please contact us.