On-time guarantee

We appreciate you entrusting us to oversee the handling of your luggage, boxes, and sporting equipment. Our dedicated tracking team takes great pride in monitoring your shipment from pickup through delivery, to ensure a stress-free travel experience. Ship & Play guarantees all deliveries by the end of the day on the scheduled delivery date. With real-time tracking and delivery notifications, Ship & Play will ensure your shipment is delivered on time.

Should the tracking team notice something that may impact or delay delivery, rest assured we'll contact you to discuss any necessary alternate arrangements. Our team has developed a vast network of local logistics providers we can rely on to expedite delivery to your destination. Please know we will exhaust all available resources to deliver your shipment(s) as quickly as possible and will keep you abreast of updates when necessary.

FORCE MAJEURE

Ship & Play shall not be liable for any delay in performing, or failure to perform its obligations under this Agreement, resulting from any cause beyond its reasonable control, including, without limitation, acts of God, fire, extreme temperatures, high winds, lightning strikes, energy interruptions, labor disputes, natural disaster, fire, flood, storm, slide, earthquake, epidemics, power failure, inability to obtain equipment, supplies or other facilities, labor disputes, terrorism, criminal activity, governmental demands or requirements, inclement weather, war, declared or undeclared, or the acts of government (each, a "Force Majeure Event"). If affected by a Force Majeure Event, Ship & Play shall be excused from performance to the extent made necessary by such an event.